Account deletion

1.About this page

This page explains how to request deletion of your LivePapo account — the app published on Google Play under the package com.livepapo — and what happens to your data after the request. The service is operated by Social Media Solutions Ltda.

Deletion is free, you do it yourself inside the app, and it does not depend on our approval. You do not need to contact us or justify your decision.

2.How to delete your account in the app

Open LivePapo with the account you want to delete and follow these steps:

• Tap your profile tab, in the bottom right corner.
• Tap Settings.
• Under the ACCOUNT section, tap Account security.
• Tap Delete account.
• Choose why you are leaving and, if you want, add more details — that field is optional.
• Tap Delete my account and confirm by tapping Delete.

That is it. The account is deactivated right away and the request is recorded with its date and time.

3.If you no longer have the app

If you uninstalled LivePapo or can no longer sign in to your account, write to team@livepapo.com asking for deletion.

Send the message from the same e-mail registered on the account, or tell us your user ID — we need to confirm the account is yours before deleting it, precisely so that nobody can erase someone else's account. We will reply within 15 days.

4.What happens after the request

• The account is deactivated immediately: your profile stops appearing to other people and you are signed out of the app.
• There is a 7-day grace period. If you sign back in within that window, the deletion is cancelled and everything returns to normal.
• Once the period ends, permanent deletion runs automatically, with no further notice and no way to recover the account.
• Coins, diamonds, backpack items, gifts, levels and any other balance or benefit tied to the account are lost, and cannot be recovered or transferred to another account.

5.Data we delete

On permanent deletion, we erase from our systems:

• sign-in credentials, e-mail, phone number, linked social accounts and registered devices;
• profile, name, profile picture, gallery photos, bio, interests, location and preferences;
• feed posts (Moments), comments and the media you uploaded;
• who you follow, who follows you, profile visits and the matching social counters.

In chat conversations, your authorship is anonymised. Messages you sent still exist for the person who received them, because the conversation history belongs to them as well — on their side, those messages are no longer tied to an identifiable profile.

6.Data we keep, and for how long

Some records stay with us after deletion, because the law requires it or because they are necessary to prevent fraud and defend rights in a possible dispute. They are detached from your profile and identified only by an internal code:

Financial records (top-ups, gifts and ledger entries):

5 years — tax obligations and the limitation period under the Brazilian Consumer Protection Code

Access logs (date, time and IP address):

6 months — Brazilian Internet Civil Framework, art. 15

The deletion request itself (who asked, when, the reason, and when it was carried out):

5 years — accountability, LGPD art. 6, X

Reports, moderation decisions and related evidence:

up to 5 years, anonymised — security, fraud prevention, investigation and appeals

7.Backup copies

Database backups are replaced on regular cycles and are not used as a form of retention. Deleted data also disappears from those copies as they rotate — within roughly 42 days from the request, counting the grace period and the backup cycle.

8.Contact

Service operator:

Social Media Solutions Ltda.

Account deletion and privacy:

team@livepapo.com

Address:

Avenida Ephigenio Salles, 1299, Aleixo, Manaus/AM, Brazil

The full description of how we handle your data, the legal bases we rely on and your other rights is in the Privacy Policy.